Account and Subscriptions
For account issues, start by checking your status in the user panel. Use the panel as the source of truth for subscription links, plan details and client downloads. Avoid relying long term on configurations copied from chat history or old devices.
Do I need an email address to register for VPNBK?
No email address is required. Set a username and password to register. Choose a recognizable username that you do not reuse with other services, and store your login credentials securely. You must access the user panel to get a subscription, choose a plan or submit a ticket.
Where can I get my subscription link after activation?
Sign in to the user panel and open the client download area to get the client and subscription for your platform. Your subscription link is part of your account configuration; do not post it publicly in forums, group chats or screenshots. When changing clients, copy the link again from the user panel.
How do I update my subscription link?
Find the current subscription in your client and use its update or refresh function to retrieve the configuration again. If the update fails, return to the user panel and copy the subscription link again, delete the old entry and import it. Keep a regular internet connection available during the update and check that no spaces were added before or after the link.
Do I need to buy again after changing devices?
No. You do not need to buy again when changing devices, and VPNBK supports unlimited devices. Sign in to the user panel on the new device to get the client and subscription for its platform. When retiring the old device, remove the subscription configuration from its client to keep the account organized.
How are mid-cycle upgrades handled for a monthly subscription?
For a mid-cycle monthly upgrade, the price difference is converted into remaining days. Check your current plan and remaining status in the user panel before choosing a new data tier. After upgrading, refresh the subscription so the client retrieves configuration matching your account status.
Connections and Troubleshooting
Connection issues usually involve the local network, system permissions, client status or split-routing rules. Confirm the basic network first, then check the client and finally try another route. Avoid changing several settings at once.
The client says it is connected, but webpages will not load. What should I do?
Disconnect first and confirm that the underlying network can open webpages normally. Reconnect and switch to another route. If there is still no response, check the client’s system network permission, verify that the system time is correct, and make sure no other network tool is controlling the connection. Restart the client and test again after completing these checks.
Why is only one app not using the proxy?
This is usually related to the client’s split-routing rules, connection mode or the app’s network implementation. First switch to a more comprehensive connection mode for comparison. If the app works there, check whether the rules classify its target domain as a direct connection, then reload the configuration after updating the subscription.
What should I do if importing a subscription reports a format error?
Make sure you are using the complete subscription link from the user panel, not text truncated in the browser address bar. Do not include quotation marks, spaces or line breaks when copying it. Use the client’s subscription import option rather than the single-route import option. If it still fails, delete the old configuration and retrieve the subscription again.
How can I restore the connection after switching networks?
After switching from one network to another, the old connection may retain the previous network session. Disconnect in the client first, wait until the system confirms that the new network can open webpages normally, then reconnect. If the client remains stuck in a connecting state, exit it completely and restart it.
How can I confirm that the connection is working?
Open this site’s network check page before and after connecting, and compare whether the exit information changes. Also test the service you actually need to use. If the result is unexpected, confirm the route selected in the client and check whether split routing is keeping the site on a direct connection.
Speed and Routes
Cross-border connection performance depends on the local network, target service, connection time and route. Test stability around your actual task instead of judging only by region name or a single load time.
What should I check first when things slow down during peak hours?
First rule out local network congestion by pausing bandwidth-heavy downloads, sync jobs and video tasks. Then compare other routes in the same region. Do not judge speed by the route name alone: your experience also depends on the local carrier, target service and connection time. Use continuity for your current task as the deciding measure.
Should I choose a route by region or by name?
Prioritize a route close to the region where the target service is hosted and with a stable current connection. For web browsing, focus on response time; for long-lived connections, watch for interruptions; for streaming, check both content availability and playback stability. Before settling on one route, compare nearby regions in actual use.
Streaming loads, but playback is unstable. What should I do?
Reduce concurrent activity on the local network first, and make sure the client is not switching routes repeatedly. Then test another route that matches the content region. After switching, close and reopen the original playback page so it does not reuse the old connection. Region detection can vary between content platforms.
How do I troubleshoot frequent disconnects with AI tools?
AI chats, code completion and API calls typically depend on persistent connections, so even a brief route change can interrupt the current session. For troubleshooting, pin one route and disable automatic switching, then close background tasks using the network. If webpages work but long-lived connections still drop, compare a route in a nearby region.
How broad is VPNBK’s route coverage?
VPNBK covers 110+ countries and 150+ routes. The routes page organizes options by country, city and use case. Choose based on the target service region, local network and current task rather than treating coverage numbers as a direct measure of one-time connection speed.
Billing and Refunds
Monthly subscriptions and data packages use different data-management models. Before placing an order, confirm the selected tier, payment method and account status. After payment, use the user panel as the source of truth for the plan and remaining data.
What monthly subscription prices and data tiers are available?
Monthly subscriptions include ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB. Data resets monthly on the activation date, and a mid-cycle upgrade converts the price difference into remaining days. Choose a tier based on your actual needs for browsing, streaming and synchronization.
Does a data package reset each month?
Data packages remain available until used and never expire. Options are ¥158/300GB, ¥358/1000GB and ¥658/3000GB. They use a different model from monthly subscriptions, which reset on each activation date, and suit users who prefer to manage usage by total data volume.
When does monthly subscription data reset?
Monthly subscription data resets each month on the activation date. Use the account cycle shown in the user panel when checking usage rather than calculating by calendar month. Local client statistics may include other network traffic; verify plan status and remaining data in the user panel.
Which payment methods are supported?
Alipay / WeChat Pay / USDT are supported. Check the selected plan and amount before placing an order, then return to the user panel to view its status after payment. If the status has not updated, do not create the same order again. Refresh the panel first, then provide the order details through a ticket.
How do I request a refund?
VPNBK offers 14-day refunds. To request one, sign in to the user panel and submit a ticket with the relevant order and refund request, keeping the order status page details available. You can track progress in the same ticket after submitting it; do not create multiple requests for one order.